Terms Of Service

1. INTRODUCTORY PROVISIONS

1.1 These Terms of Service govern the provision of Services by autoMEE Ltd to the Customer.

1.2 These Terms are intended to operate as autoMEE’s standard UK customer terms. A separate signed customer agreement is not required unless autoMEE expressly agrees otherwise in writing.

1.3 The Services are provided on the basis of these Terms, the applicable Order Details, the Pricing Schedule, the Data Processing Schedule where applicable, and any other schedule expressly incorporated into these Terms.

1.4 A Customer accepts these Terms by doing any of the following: approving a quote or proposal, submitting an order, signing or electronically accepting an order form, issuing a purchase order, paying an invoice, clicking an acceptance button, accessing the Services, or otherwise using the Services after receiving or being directed to these Terms.

1.5 The Order Details set out the commercial and operational information for the relevant Customer, including the Customer identity, selected Services, selected plan, subscription fee, setup fee, usage-based charges, billing details, implementation requirements, Customer contacts, and any bespoke or Customer-specific Services.

1.6 Any bespoke or Customer-specific Services shall apply only where they are expressly stated in the Order Details. If no bespoke or Customer-specific Services are stated in the Order Details, no such Services shall form part of the Contract.

1.7 The general functionality of the Services is described on autoMEE’s website at www.automee.uk, as updated from time to time.

1.8 If there is any inconsistency between these Terms, the Order Details and the Pricing Schedule, the following order of priority applies: the Order Details prevail for Customer-specific commercial variables only; the Data Processing Schedule prevails for the processing of Customer Personal Data; and these Terms prevail for all other legal, operational and risk allocation terms unless autoMEE expressly agrees a variation in writing.

2. DEFINITIONS

2.1 Capitalised terms used in these Terms shall have the meanings set out below:

Defined term	Meaning
autoMEE or Service Provider	autoMEE Ltd, a company incorporated and registered in England and Wales under company number 15599316, with its registered office at Level 30, The Leadenhall Building, 122 Leadenhall Street, London, United Kingdom, EC3V 4AB.
Contract	the legally binding contract formed between autoMEE and the Customer on the basis of these Terms, the Order Details and the schedules incorporated into these Terms.
Customer	the business, organisation or other entity that orders, accesses or uses the Services.
Customer Data	any content, information, accounting data, documents, files, records, instructions, credentials and other materials supplied by or on behalf of the Customer or processed through or in connection with the Services.
Data Processing Schedule or DPA	the data processing terms set out in Schedule 2 of these Terms, which apply where autoMEE processes Customer Personal Data on behalf of the Customer.
Order Details	the commercial and operational information for a Customer order, whether recorded in an accepted quote, proposal, order form, online checkout, invoice, purchase order accepted by autoMEE, email confirmation or other documentary or electronic order confirmation accepted by autoMEE.
Pricing Schedule	the pricing and usage terms set out in Schedule 1, together with any Customer-specific pricing stated in the Order Details.
Service or Services	any SaaS, AI-enabled accounting, document workflow, reconciliation, implementation, configuration, support, maintenance, consulting, automation, integration, white-label or related service provided by autoMEE to the Customer.
Service Level Schedule	the service levels and service credits set out in Schedule 3, where applicable to the purchased Service or plan.
Terms	these Terms of Service, including all schedules incorporated into them.

3. SERVICES, IMPLEMENTATION AND ACCEPTANCE

3.1 autoMEE shall provide the Services purchased by the Customer in accordance with these Terms and the applicable Order Details.

3.2 autoMEE warrants that it has the knowledge, experience and resources necessary to provide the Services with reasonable skill and care and in accordance with the standard to be expected of a professional provider of services of that type.

3.3 Unless the Order Details state otherwise, autoMEE shall activate the Services within 60 calendar days from the later of: acceptance of the Order Details; receipt of the setup fee or other fee required before activation; and receipt from the Customer of the access, information, documentation and cooperation reasonably required for activation.

3.4 Following verification that the Services have been activated correctly, autoMEE may notify the Customer by email. Unless the Customer notifies autoMEE of any material activation defect within 3 days of receipt of that notice, the Services shall be deemed accepted by the Customer with effect from the date specified by autoMEE in that notice.

3.5 The Customer shall provide timely access, information, documentation, permissions, configuration inputs, accounting rules, chart of accounts details, workflow requirements and reasonable cooperation required for autoMEE to provide the Services.

3.6 The Customer is responsible for the accuracy, completeness, quality and legality of Customer Data, Customer instructions and Customer-provided configuration inputs.

3.7 autoMEE shall use reasonable endeavours to keep the Customer informed of any material risks relating to the Services, should any such risks arise.

3.8 Unless otherwise agreed in the Order Details, the Services shall be deemed to be provided from autoMEE’s premises or infrastructure.

3.9 autoMEE may engage subcontractors and sub-processors for the proper provision, hosting, security, automation, support, maintenance, improvement and administration of the Services.

3.10 The Customer shall notify autoMEE in advance if it intends to use the Services to process Customer Data in a manner that could cause the Services, their use, or the relevant processing activities to fall within a high-risk AI use case under applicable artificial intelligence legislation, including the EU AI Act where relevant. In such circumstances, autoMEE may offer amended service terms or terminate the relevant Services without further liability to either Party, except for rights and liabilities accrued before termination.

4. LICENCE AND ACCEPTABLE USE

4.1 For the duration of the provision of the Services, autoMEE grants to the Customer a non-exclusive, non-transferable licence to use any software, workflow, interface, portal, agent, automation or platform functionality made available by autoMEE as part of the Services.

4.2 The scope of the licence is limited to use of the Services in accordance with the functionality purchased by the Customer, the purchased plan, the implementation scope, these Terms and the Order Details.

4.3 The licence does not include any right to make the subject matter of the licence available to any third party, except as expressly permitted under these Terms or the Order Details.

4.4 The Customer shall not, and shall procure that its users shall not: copy, modify, adapt, reverse engineer, decompile, scrape, resell, sublicense, rent, lease, provide bureau access to, or otherwise commercially exploit the Services except as expressly permitted by autoMEE.

4.5 The Customer shall not use the Services in any way that is unlawful or that would cause or contribute to the commission of any unlawful act, nor submit, store, transmit or process unlawful content or content that infringes the rights of any third party.

4.6 The Customer shall be responsible for all acts and omissions of any person to whom it gives access to the Services as if they were the acts and omissions of the Customer itself.

5. FEES, PAYMENT AND TAX

5.1 The Customer shall pay the fees set out in the Pricing Schedule and the applicable Order Details. Fees may include one-off setup fees, monthly subscription fees, usage-based fees, over-package charges, fees for additional services, and fees for each processed accounting document or page where applicable.

5.2 Any one-off setup fee or implementation fee shall be payable in full before activation of the relevant Service, unless the Order Details state otherwise.

5.3 Unless the Order Details state otherwise, subscription fees shall be payable in advance for the relevant billing period. The standard billing period is one calendar month.

5.4 Unless the Order Details state otherwise, any fees calculated by reference to Customer Data volume, processed pages, processed documents, client count, reconciliation count, AI vindication minutes or other usage metrics shall be payable in arrears for the relevant billing period.

5.5 All fees are exclusive of VAT and any other applicable taxes unless expressly stated otherwise. The Customer shall pay VAT and any other applicable taxes in addition to the stated fees.

5.6 All fees shall be payable against a valid VAT invoice within 14 days of the invoice date, unless the Order Details state otherwise.

5.7 The Parties agree that invoices and other accounting documents may be issued and delivered electronically. Where invoicing is required to be made through any mandatory electronic invoicing system under applicable law, autoMEE shall provide the Customer with an invoice copy or visualisation where required by law.

5.8 If the Customer fails to pay any amount due by the due date, autoMEE shall be entitled, without prejudice to any other rights or remedies, to charge statutory interest and recover compensation and reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5.9 autoMEE may set off any amounts owed by the Customer against any amounts payable by autoMEE to the Customer.

6. SUSPENSION AND TERMINATION FOR CAUSE

6.1 autoMEE may suspend the provision of the Services until the relevant cause has been permanently remedied if:

(a) the Customer is at least 14 days late in paying any amount due;

(b) the Customer is in breach of the Contract;

(c) the Customer’s use of the Services creates a material security, legal, operational, regulatory or reputational risk for autoMEE or other customers; or

(d) such action is required by applicable law or by an order, request or decision of a competent authority.

6.2 autoMEE may terminate the Contract or any affected Service with immediate effect by written notice to the Customer if:

(a) the Customer is at least 30 days late in paying any amount due;

(b) the Services have been suspended and the underlying cause has not been remedied within 7 days, or the Services have been suspended more than once;

(c) the Customer repeatedly breaches the Contract; or

(d) such termination is required by applicable law or by an order, request or decision of a competent authority.

6.3 The Customer may terminate the Contract if autoMEE commits a material and repeated breach of the Contract and, where the breach is capable of remedy, fails to remedy it within a reasonable period after written notice from the Customer.

6.4 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination or expiry, including the right to claim damages for any breach existing at or before that date.

7. NOTICE PERIOD AND EXIT / MIGRATION

7.1 Unless the Order Details state a different minimum term or notice period, the Customer may terminate the Contract on not less than two months’ written notice.

7.2 The Customer may notify autoMEE that, upon expiry of the notice period referred to in Clause 7.1, it wishes to take one or more of the following actions:

(a) migrate to another data processing or service provider, in which case the Customer shall provide the relevant details of that provider;

(b) transition to local or self-managed ICT infrastructure; or

(c) delete its exportable data and digital assets.

7.3 Upon expiry of the notice period, a transition period of 30 days shall commence (Transition Period). The purpose of the Transition Period is to enable the Customer to migrate from autoMEE to another provider or to transfer its exportable data and digital assets to local ICT infrastructure. The Customer may extend the Transition Period once by notice to autoMEE.

7.4 If a Transition Period of the kind described above is technically infeasible, autoMEE shall notify the Customer within 14 business days of the migration request, provide reasonable details of the technical infeasibility, and specify an alternative transition period, which shall not exceed seven months. Continuity of the Services shall be maintained during such alternative transition period to the extent reasonably practicable.

7.5 For up to 30 days after the end of the Transition Period, the Customer shall be entitled to retrieve its own data stored within the Services, to the extent such data constitutes exportable data.

7.6 autoMEE shall delete all exportable data and digital assets generated directly by the Customer or directly relating to the Customer after expiry of the retrieval period referred to in Clause 7.5, provided that any relevant migration process has been successfully completed, where applicable, and subject to any retention required by law, regulation, tax, accounting, security, audit or legitimate business record-keeping requirements.

7.7 The Contract shall be deemed terminated upon successful completion of the migration process, or at the end of the notice period where the Customer does not wish to migrate to another provider but wishes to delete all exportable data and digital assets after the Services end.

7.8 autoMEE shall notify the Customer when the Contract is treated as terminated under Clause 7.7.

7.9 Where the Customer migrates to another provider, autoMEE shall provide reasonable assistance, act with due care to maintain business continuity, provide clear information about known continuity risks on the part of the outgoing provider, and maintain a high level of security throughout the migration process, in each case to the extent reasonably practicable and subject to the Customer paying applicable fees.

7.10 autoMEE shall remain entitled to charge the ordinary fees provided for in the Order Details or Pricing Schedule during the notice period and throughout the Transition Period.

8. SERVICE QUALITY, SUPPORT AND COMPLAINTS

8.1 autoMEE shall use reasonable endeavours to ensure Service availability of 99% in any calendar month, measured by reference to the visibility and availability of the Service at the last device or managed point under autoMEE’s control, unless a different availability level applies under the Service Level Schedule or Order Details.

8.2 If an applicable service availability level is not met, the Customer may request any service credit expressly set out in the Service Level Schedule. Service credits are the Customer’s sole and exclusive remedy for the relevant service availability failure, except to the extent this exclusion is not permitted by law.

8.3 autoMEE may carry out scheduled maintenance and, where such maintenance may materially affect the quality or availability of the Services, shall give the Customer at least 48 hours’ prior notice where reasonably practicable.

8.4 The Customer may submit complaints regarding any failure by autoMEE to perform the Services or any defective performance of the Services. Complaints must be submitted electronically, including by email, to the complaint contact specified by autoMEE in the Order Details, Schedule 4 or on autoMEE’s website.

8.5 A complaint must include at least: the identification of the Customer, a brief description of the event giving rise to the complaint, the relevant Service, the period to which the complaint relates, and the remedy requested by the Customer.

8.6 autoMEE may request further information where necessary to assess the complaint properly, and may specify an additional period of up to 7 days for such information to be provided. If the Customer fails to provide the requested information within that period, autoMEE may close the complaint without substantive review.

8.7 autoMEE shall respond to the complaint within 30 days of receipt of all information reasonably required to assess it. Any rejection of a complaint shall include a brief explanation of the reasons for rejection.

8.8 Unless the Parties agree otherwise, the mere reporting of an outage, malfunction or service issue shall not in itself constitute a formal complaint for the purposes of this Clause 8.

9. DATA, SECURITY AND PRIVACY

9.1 In the course of providing the Services, autoMEE may obtain access to Customer Data. By ordering or using the Services, the Customer represents and warrants that autoMEE’s access to and processing of Customer Data for the purposes of providing the Services do not infringe applicable law or the rights of any third party.

9.2 The Customer shall not provide any Customer Data that is unlawful or infringes the rights of any third party.

9.3 autoMEE shall implement and maintain appropriate technical and organisational measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or other unlawful processing, taking into account the nature of the Services and risks presented by the processing activities.

9.4 Where autoMEE processes Customer Personal Data on behalf of the Customer, the Data Processing Schedule applies automatically and forms part of these Terms. No separate data processing agreement is required unless autoMEE expressly agrees otherwise.

9.5 autoMEE’s Privacy Policy explains how autoMEE processes personal data as a controller for its own purposes and is available at www.automee.uk or another URL notified by autoMEE from time to time.

9.6 The Customer is responsible for maintaining the confidentiality and security of its login credentials, user accounts, access permissions, source system credentials and any third-party systems connected to the Services.

10. CONFIDENTIALITY

10.1 Confidential Information means all technical, technological, economic, financial, commercial, legal, organisational and other information relating to either Party, regardless of the form in which it is recorded or disclosed, and whether or not marked as confidential.

10.2 Confidential Information does not include information which:

(a) is or becomes publicly available other than through a breach of the Contract;

(b) is disclosed by a Party as non-confidential or in respect of which that Party has given written consent to disclosure; or

(c) must be disclosed pursuant to applicable law, regulation, or the order of a competent authority.

10.3 Each Party shall keep the other Party’s Confidential Information secure, protect it against unauthorised disclosure using measures that are reasonable in the circumstances, and use the other Party’s Confidential Information solely for the purposes of the relationship between the Parties.

10.4 The confidentiality obligations in this Clause 10 shall apply during the term of the Contract and for a period of two years after its termination or expiry.

11. PUBLICITY AND NON-SOLICITATION

11.1 The Customer grants autoMEE the right to use the Customer’s name and logo in autoMEE’s portfolio, customer lists, case studies, sales materials, investor materials and marketing materials.

11.2 If the Customer withdraws the right granted under Clause 11.1 by written notice, autoMEE shall stop using the relevant materials in new publications within 14 days, except where removal is not reasonably practicable, including in relation to printed materials, archived materials, already-published third-party materials, historic social media posts, backups, legal records and materials already distributed before the withdrawal notice.

11.3 The Customer shall not, and shall procure that its affiliates shall not, directly or indirectly solicit, entice away, employ or otherwise engage any employee, contractor or subcontractor of autoMEE who was involved in the provision of the Services, during the term of the Contract and for 12 months after its termination.

12. LIABILITY AND EXCLUSIONS

12.1 autoMEE shall not be liable for:

(a) any consequences arising from the Customer’s failure to comply with applicable law, the Contract, or autoMEE’s reasonable recommendations relating to the Services;

(b) the lawfulness of Customer Data or the legal basis on which the Customer processes Customer Data;

(c) any failure, malfunction or improper operation of software, systems, platforms, networks or services provided by third parties, or any consequences arising from their operation or improper operation;

(d) any loss arising from the Customer’s loss or compromise of login credentials, API keys, source system access or connected account credentials; or

(e) acts or omissions of third parties on or through the internet, or the consequences of such acts or omissions.

12.2 autoMEE shall not be liable for any loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, loss of business opportunity, loss or corruption of data where recoverable from backup, or any indirect or consequential loss.

12.3 Nothing in these Terms shall exclude or limit liability to the extent that the relevant event arises from autoMEE’s fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability which cannot lawfully be excluded or limited.

12.4 Subject to Clause 12.3, autoMEE’s aggregate liability arising out of or in connection with the Contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed an amount equal to six times the subscription fee payable for the month in which the event giving rise to liability occurred.

12.5 Where the use of a particular Service requires the use of third-party software, systems, platforms or services, the Customer shall be responsible for complying with the licence terms and usage policies applicable to them.

12.6 Neither Party shall be liable for any failure or delay caused by events beyond its reasonable control, including fire, flood, natural disaster, war, civil unrest, industrial action not affecting only that Party, interruption to utilities, interruption to hosting, communications or cloud infrastructure, cyberattack, failure of third-party platforms, or changes in applicable law (Force Majeure). If a Force Majeure event continues for 45 days, either Party may terminate the affected Services with immediate effect by written notice, without further liability save for rights and liabilities accrued before termination.

13. CHANGES TO THE TERMS OR SERVICE MODEL

13.1 autoMEE may amend the terms on which the Services are provided, including these Terms, the Pricing Schedule, the Service Level Schedule or the Service model, where reasonably required as a result of:

(a) changes in applicable law or the interpretation of law by competent authorities;

(b) technical, operational, security-related, AI-model, hosting, infrastructure or product changes to the Services;

(c) changes to subcontractors, sub-processors or third-party services used in providing the Services;

(d) changes in the pricing of goods or services necessary for the provision of the Services; or

(e) organisational changes within autoMEE, including the introduction, modification or withdrawal of Services.

13.2 autoMEE may notify the Customer electronically of revised terms for some or all of the Services, giving at least two months’ prior notice before the revised terms take effect, unless a shorter period is required by law, security, third-party provider requirements or urgent operational necessity.

13.3 The Customer may reject revised terms by giving notice no later than 30 days before their proposed effective date. In that case, the relevant Services shall cease to be provided from the date on which the revised terms would otherwise have taken effect. Continued use of the Services after the effective date of revised terms constitutes acceptance of those revised terms.

14. ASSIGNMENT, NOTICES AND ADMINISTRATION

14.1 Neither Party may assign, transfer or otherwise deal with any of its rights or obligations under the Contract without the prior written consent of the other Party, such consent not to be unreasonably withheld or delayed, except that autoMEE may assign or transfer the Contract to an affiliate or in connection with a merger, reorganisation, investment, sale of shares, sale of assets or transfer of business.

14.2 Notices and communications under the Contract may be given electronically, including by email, through the Services, through an account portal, or by other documentary or electronic means reasonably used by autoMEE for Customer communications.

14.3 If the Parties appoint contact persons, either Party may change its contact persons by giving the other Party at least 7 days’ prior written or electronic notice, and no such change shall require consent of the other Party or a formal amendment to these Terms.

14.4 If any provision of the Contract is or becomes invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. The Parties shall use reasonable endeavours to replace the affected provision with a valid, legal and enforceable provision that achieves, as far as possible, the same commercial effect.

14.5 The schedules form part of these Terms and are incorporated by reference.

15. FINAL PROVISIONS

15.1 The Parties shall use reasonable endeavours to resolve amicably, through good faith negotiations, any dispute arising out of or in connection with the Contract.

15.2 If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 The Contract shall be governed by and construed in accordance with the laws of England and Wales.

15.4 These Terms shall take effect on 1 January 2026 and replace any earlier standard UK terms of service issued by autoMEE for the same Services, unless the Order Details state otherwise.

SCHEDULE 1 – PRICING 

All fees are exclusive of VAT unless expressly stated otherwise. Customer-specific commercial terms may be stated in the Order Details.

A. Company / finance team plans

The following plans apply to companies and internal finance teams unless the Order Details state otherwise. They are separate from the accountancy practices package below.

Plan	Monthly subscription fee	Designed for	Included features
starterMEE	GBP 295 / month	Companies that need AI document workflow, approval control and simple finance operations before full accounting automation.	Up to 5 users; AI Document Workflow; natural-language approval logic; AI auto-routing; live Kanban board; AI data extraction: 50 pages monthly.
optiMEE	GBP 795 / month	Growing finance teams that need AI accounting, posting, policy setup and reconciliations.	All starterMEE features; up to 10 users; AI accounting; accounting policy setup; chart of accounts mapping; AI cost allocation; end-to-end posting; natural-language control; AI reconciliations; AI accounting: 500 pages monthly.
ultraMEE	Custom pricing	Larger companies and complex finance teams that need advanced AI accounting, custom logic, multi-entity workflows and integrations.	All optiMEE features; up to 20 users; voice AI debt collection; smart rules + AI logic; exception handling; advanced AI accounting; custom matching and implementation scope as stated in the Order Details.

Annual billing, discounts, setup fees, usage allowances and bespoke implementation requirements may be stated in the Order Details. Unless expressly stated otherwise, monthly subscriptions are billed monthly and annual subscriptions are billed annually in advance.

B. Accountancy practices package

Accountancy Firm package: GBP 195 / month + VAT. AI Accounting overage for accountancy practices is tiered by monthly page volume.

Feature	Included usage	Over-package charge
AI Document Workflow	0	free
AI Accounting	100 pages	Up to 5,000 pages: GBP 0.19 per page; up to 10,000 pages: GBP 0.15 per page; up to 30,000 pages: GBP 0.11 per page; above 30,000 pages: custom price
AI Reconciliations	0	GBP 0.01 per transaction
AI Vindication	0	GBP 0.15 per minute
White-Label	Included	GBP 1,285 one-off
Multiple Entry Points	Included	–
Number of Clients	10	GBP 9 per additional client / month

SCHEDULE 2 – DATA PROCESSING SCHEDULE

This Data Processing Schedule forms part of the Terms and applies where autoMEE processes Customer Personal Data on behalf of the Customer.

1. Processor: autoMEE Ltd, company number 15599316, Level 30, The Leadenhall Building, 122 Leadenhall Street, London, United Kingdom, EC3V 4AB. Governing law: England and Wales.

1. Parties and status

– The Customer acts as Controller of Customer Personal Data.

– autoMEE acts as Processor of Customer Personal Data processed in connection with the Services.

– This Data Processing Schedule does not apply to personal data processed by autoMEE as an independent controller for its own legitimate business purposes, including billing, compliance, security, fraud prevention and business administration.

2. Definitions

Defined term	Meaning
Applicable Data Protection Law	The UK GDPR, Data Protection Act 2018 and other applicable data protection laws, and where relevant the EU GDPR.
Customer Personal Data	Any Personal Data processed by autoMEE or a Sub-processor on behalf of the Customer under the Contract.
Permitted Purpose	Provision of the Services and directly related processing activities instructed by the Customer.
Sub-processor	A third party engaged by autoMEE to process Customer Personal Data on behalf of the Customer.

3. Processing instructions

– autoMEE shall process Customer Personal Data only on the documented instructions of the Customer, for the Permitted Purpose and in accordance with this Data Processing Schedule, the Contract and Applicable Data Protection Law.

– The Customer instructs autoMEE to process Customer Personal Data as necessary to provide the Services, maintain security, provide support, perform integrations, carry out backups and otherwise perform the Contract.

– If autoMEE is required by law to process Customer Personal Data other than as instructed, it shall inform the Customer before doing so unless prohibited by law.

4. Customer responsibilities

– The Customer warrants that it has a valid lawful basis for the collection, use and disclosure of Customer Personal Data to autoMEE.

– The Customer is responsible for the accuracy, quality and legality of Customer Personal Data and for the lawfulness of its instructions.

– The Customer shall not instruct autoMEE to process Customer Personal Data in a manner that would cause autoMEE to breach Applicable Data Protection Law.

5. Security and confidentiality

– autoMEE shall implement and maintain appropriate technical and organisational measures designed to protect Customer Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or other unlawful processing.

– These measures may include role-based access controls, authentication controls, encryption in transit and where appropriate at rest, logging and monitoring, secure backups, vulnerability management, incident response procedures and personnel confidentiality obligations.

– Persons authorised to process Customer Personal Data shall be bound by confidentiality obligations and shall process such data only as necessary for the provision of the Services.

6. Sub-processors and international transfers

– The Customer grants autoMEE a general authorisation to appoint Sub-processors in connection with the Services.

– autoMEE shall impose data protection obligations on each Sub-processor that are no less protective than those set out in this Data Processing Schedule and remains responsible for the acts and omissions of its Sub-processors as if they were its own.

– autoMEE shall not transfer Customer Personal Data outside the United Kingdom except where permitted under Applicable Data Protection Law and subject to appropriate safeguards, including adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum, Standard Contractual Clauses or another lawful transfer mechanism.

7. Assistance, data subject requests and breach notification

– Taking into account the nature of the processing and the information available to it, autoMEE shall provide reasonable assistance to the Customer with data subject requests, security obligations, data protection impact assessments and prior consultations with supervisory authorities.

– If autoMEE receives a request from a data subject relating to Customer Personal Data, it shall notify the Customer without undue delay and shall not respond except on the Customer’s documented instructions or where required by law.

– autoMEE shall notify the Customer without undue delay after becoming aware of a Personal Data Breach affecting Customer Personal Data and shall provide available details of the breach, likely impact and remediation steps.

8. Audit, return and deletion

– autoMEE shall make available information reasonably necessary to demonstrate compliance with this Data Processing Schedule.

– Where required by Applicable Data Protection Law, the Customer may carry out a reasonable audit no more than once in any 12-month period on prior written notice, subject to confidentiality obligations, minimal business disruption and reimbursement of autoMEE’s reasonable internal costs.

– On termination or expiry of the Contract, autoMEE shall, at the Customer’s written election, return Customer Personal Data in a commonly used electronic format or securely delete it, except to the extent retention is required by law.

9. Liability, priority and governing law

– This Data Processing Schedule is subject to the exclusions and limitations of liability set out in the Terms.

– If there is any conflict between this Data Processing Schedule and the Terms in relation to the processing of Customer Personal Data, this Data Processing Schedule prevails to the extent of that conflict.

– This Data Processing Schedule and any dispute or claim arising out of or in connection with it shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

Annex 1 – Processing details

Item	Details
Subject matter	AI-enabled accounting, document processing, workflow automation, reconciliation, integrations, support, maintenance and related SaaS services.
Duration	For the term of the Contract and any retention period required by the Contract or applicable law.
Nature of processing	Collection, access, hosting, storage, organisation, structuring, retrieval, consultation, analysis, extraction, transmission, export, deletion and destruction.
Purpose	To provide the Services, support the Customer’s workflows, generate outputs for accounting and finance systems, maintain security and provide technical support.
Data subjects	Customer personnel, contractors, representatives, counterparties, sole traders, contact persons and other individuals whose data appears in uploaded documents or systems.
Personal data	Names, contact details, job titles, invoice and payment data, tax/VAT numbers, bank details, document metadata and other personal data contained in customer-provided materials.
Special category data	Not intended for standard services unless expressly agreed in writing and subject to additional safeguards.

Annex 2 – Authorised Sub-processors

Sub-processor	Description of services
OpenAI	AI and language model services.
Google Cloud / Gemini	Cloud and AI-related services.
Hosting / infrastructure providers used by autoMEE	Infrastructure hosting, storage, backup, security and related technical services.
Workflow automation providers used by autoMEE	Automation and orchestration services used to deliver the Services.

SCHEDULE 3 – SERVICE LEVELS AND SERVICE CREDITS

Service levels and credits apply to starterMEE, optiMEE and ultraMEE where those plans are purchased and unless the Order Details state otherwise.

Parameter	starterMEE	optiMEE	ultraMEE
Support Hours	Mon-Fri 9:00-17:00	Mon-Fri 9:00-17:00	Mon-Fri 9:00-17:00
Maximum Response Time	48 business hours	8 business hours	8 business hours
Maximum Time to Restore Service	12 hours	4 hours	4 hours
Monthly Service Availability	98.5%	99.5%	99.9%
Service Credit for each hour beyond threshold	5% of monthly subscription	7.5% of monthly subscription	10% of monthly subscription

P1 means a critical incident, i.e. total system unavailability or loss of data.

Service credits shall be applied automatically to the next invoice where validated by autoMEE, or otherwise applied following a valid Customer request.

The total value of service credits in any calendar year shall not exceed the equivalent of one monthly subscription fee.

All capitalised terms used in this Schedule shall have the meanings given to them in the Terms.

SCHEDULE 4 – CONTACT DETAILS

Purpose	Name	Telephone	E-mail
Billing and payments	Zuza Wegrzynowska		invoices@automee.uk

Customer contact details for billing, payments and service delivery should be stated in the Order Details or otherwise notified to autoMEE electronically.